Hamilton Beach TrueAir 04712 Allergen Reducing Filter

Comment: The product was hard to come by outside of Amazon.
Ordered the product and had a timely delivery which
means that I was able to start using it right away.

Comment: As other reviewers have commented, this seller does not provide the item pictured. I did not get the same Hamilton Beach True Air 3M replacement filter pictured and advertised here, that I had previously purchased in brick-and-mortar stores. Instead I got cheap, generic knock-offs. As per Amazon policy, I first contacted the seller directly asking for a full refund, including my shipping charges, since I would not have ordered this item in the first place if I had known I would not get the item pictured. The seller never responded. I had to go through Amazon and exercise the A-to-Z guarantee to get my refund. I appreciate Amazon's excellent customer service in honoring their guarantee in a timely fashion and in refunding both the product costs and shipping costs. But I am surprised and disappointed that, with all the complaints this seller gets, Amazon allows the seller to still operate through the Amazon website.

Comment: We have had our Hamilton TrueAir Purifier for four years and loved them. This Hamilton Beach TrueAir Replacement Filter is not the filter you have purchased in the past. It is a flimsy, lesser quality filter than what was originally sold as the TrueAir Hamilton Beach with Filtrete Media by 3M (Filter Part Number 04712). The description of this product is misleading.

Comment: As other reviewers have noted, this is not the advertised Hamilton Beach filter, but rather a generic. I'm not sure what the seller has to gain by misrepresenting this product because the game's up as soon as you open the box. As to whether the products functions as well as the HB original I can't say. But I'd certainly think twice about ordering from this company in the future.

Comment: I was expecting to receive the 04712 3m TrueAir filter but instead received an RPS Products 'BestAir' (HD712). This shouldn't be advertised as the original if you're actually getting a replacement filter.